Piala — Support
Need help? Write to us: e-mail dr.kalysov@gmail.com or Telegram @kubaro. We usually answer within 1–2 days. Please mention your iPhone model, iOS version and app version (Settings in the app, at the bottom).
Getting started
Piala is for adults (18+). On first launch you enter your goal, sex, year of birth, height, weight, activity and pace; Piala calculates a daily calorie and macro target (Mifflin–St Jeor). You can change these at any time in Settings.
Photo scan
The photo buttons are disabled.
Before the first scan the app asks for your permission to send the photo for analysis. Tap “Allow photo analysis” on the scan screen. You can always add meals manually without sending anything.
The scan failed or the result is wrong.
Check your internet connection and try again with the whole plate in frame and good light. A short hint such as “2 samsa, tea with sugar” helps a lot. Every result can be edited before saving: change the dish, portion, pieces or oil, or add items manually.
It says I reached the daily limit.
Photo scans have a fair-use limit per device per day. The limit resets daily (UTC). Manual entry and search keep working.
Can I use the camera without sending photos?
No — recognition runs on our server. If you prefer not to send photos, use “Add manually”: search 84 dishes or enter values from a label.
Accuracy
Calories and macros are estimates from our nutrition database (based on USDA FoodData Central and typical recipes), not lab measurements. Home cooking varies a lot, especially in oil — use the oil buttons. Piala is not a medical device; talk to a doctor before changing your diet, especially if you are pregnant, have a medical condition or a history of eating disorders.
Subscription
How do I restore my subscription on a new iPhone?
Sign in with the same Apple ID, open the paywall or Settings in the app and tap “Restore purchases”.
How do I cancel?
iPhone Settings → your name → Subscriptions → Piala → Cancel Subscription, at least 24 hours before the renewal date. Deleting the app does not cancel the subscription.
How do I get a refund?
Payments are handled by Apple. Request a refund at reportaproblem.apple.com.
Apple Health
Optional and write-only: Settings in the app → “Write meals to Apple Health”. Piala writes dietary energy, protein, fat and carbohydrates and never reads your Health data. You can turn access off in the Health app → Sharing → Apps → Piala.
Your data
Your profile, food log and weights are stored only on your iPhone. Settings → “Delete all data” removes them. Details: Privacy Policy · Terms of Use.